FAQ

The vision of Art Piece is to provide guests with diversified products and services from head to toe. Guests can book courses and treatments directly including yoga, pilates, spa, beauty via this website.

They will take place at Art Piece's Causeway Bay & Tsim Sha Tsui Beauty & Wellness Club. Please check the 'About Art Piece' page for address details.

You can call the customer service hotline +852 2698 8912 or Whatsapp to +852 9538 1727. You can also enroll directly at the customer service counter on the Art Piece's Causeway Bay & Tsim Sha Tsui Beauty & Wellness Club.

Please check out relevant information on this website first. For more details, please call the customer service hotline +852 2698 8912 or Whatsapp to +852 9538 1727.

Guests aged below 18 years old should be accompanied by their parents or guardians. Parents must sign a consent form before any courses or treatments.

We accept credit card payments made by Visa and MasterCard. When you place an order, you authorize us to debit the credit card for the amount you specify on your order at the time we send our acceptance of your order.

Customers who have successfully purchased courses or treatments will receive a message confirmation.

If you fail to receive the confirmation message, you can call the customer service hotline +852 2698 8912.

Yes. All courses and treatments require reservations to be made for classes, and vacancies are allocated on a first-come, first-served basis.

Appointments for courses or treatments can be made up to 30 days in advance, depending on the required services.

Please make changes or cancellations 24 hours before the reservation date. However, handling fees may be involved, depending on different merchants, there may be different arrangements.

Please arrive at least 15 minutes before class to register at the reception desk. Please also reserve time for using the changing room and locker room to store personal belongings.

For those who are delayed in canceling the reservation, absent or late, the experience service shall be deemed to have been used. For those who are late, the experience time will be reduced accordingly.
If a customer has two absences/delayed cancellations within 30 days, his or her right to reserve courses or treatments will be temporarily cancelled for a period of 30 days, starting from the second day of absence or the day following the second delayed cancellations of the reservation. For details, you must check with the customer service department in the store.

When the payment has been successed, you will receive an order confirmation email. Customer can login and check order status.

After the member logs in, you can check the latest status of the order on your personal account page. We will also notify you via email when your order is shipped. ＊The order status can only be checked after 24 working hours after the order is placed.

If you would like to cancel the order, please email to cs@artpiece.com.hk. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of ‘Check Out‘ page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases.