FAQ

The vision of Art Piece is to provide guests with diversified products and services from head to toe. Guests can book courses and treatments directly including yoga, pilates, spa, beauty via this website.

They will take place at Art Piece's Causeway Bay Service Store. Please check the 'Contact Us' page for address details.

You can also enroll directly at the customer service counter on the 8th floor of the Causeway Bay Service Store or call the customer service hotline: 26988912.

Please check out relevant information on this website first. For more details, please call the customer service hotline : 26988912.

Guests aged below 18 years old should be accompanied by their parents or guardians. Parents must sign a consent form before any courses or treatments.

Beauty and lifestyle service floor:10:00am to 10:00p.m. Our customer hotline is 26988912.

We accept credit card payments made by Visa and MasterCard. When you place an order, you authorize us to debit the credit card for the amount you specify on your order at the time we send our acceptance of your order.

Customers who have successfully purchased courses or treatments will receive an email confirmation.

If you fail to receive the confirmation email, you can call the customer service hotline:26988912.

Classes or treatments must be paid online in full. If you need to pay by installments, please contact your credit card issuing bank.

Any service treatments we sell, once confirmed and paid, will not be transferred to others for use, replacement or refund

Yes. All courses and treatments require reservations to be made for classes, and vacancies are allocated on a first-come, first-served basis.

Appointments for courses or treatments can be made up to 30 days in advance, depending on the required services.

Please log in to the member profile page of the website 24 hours before the appointment date to make changes or cancellations. However, handling fees may be involved, depending on different merchants, there may be different arrangements.

The same course or treatment can be changed or cancelled for once.

Please arrive at least 15 minutes before class to register at the reception desk. Please also reserve time for using the changing room and locker room to store personal belongings.

For those who are delayed in canceling the reservation, absent or late, the experience service shall be deemed to have been used. For those who are late, the experience time will be reduced accordingly.
If a customer has two absences/delayed cancellations within 30 days, his or her right to reserve courses or treatments will be temporarily cancelled for a period of 30 days, starting from the second day of absence or the day following the second delayed cancellations of the reservation. For details, you must check with the customer service department in the store.

Please inform your tutor about your previous injuries, female menstrual periods, early or late pregnancy and so on. Customer shall inform the tutor before class so he or she can make corresponding arrangements.

When the payment has been successed, you will receive an order confirmation email. Customer can login and check order status.

After the member logs in, you can check the latest status of the order on your personal account page. We will also notify you via email when your order is shipped. ＊The order status can only be checked after 24 working hours after the order is placed.

If you would like to cancel the order, please email to cs@artpiece.com.hk. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of Shopping Bag page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases.